Fragrance Outlet
Fragrance Outlet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 3 reviews. Consumers are mostly dissatisfied; Fragrance Outlet reviews highlight low satisfaction and concerns about returns and customer service.
Key Takeaways for Future Customers
- Expect discounts but verify authenticity and price before buying.
- Check the store return policy; ask about refunds versus store credit.
- Keep receipts and document interactions with staff.
Negative Feedback / Risk Areas
- Recurring customer complaints about no refunds and strict return policy.
- Poor customer service and aggressive staff behavior reported.
- Issues with weak scent strength and wrong shipping address.
Positive Feedback
Some customers note good price and that certain scents smell very good.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 3 reviews. Consumers are mostly dissatisfied; Fragrance Outlet reviews highlight low satisfaction and concerns about returns and customer service.
Key Takeaways for Future Customers
- Expect discounts but verify authenticity and price before buying.
- Check the store return policy; ask about refunds versus store credit.
- Keep receipts and document interactions with staff.
Negative Feedback / Risk Areas
- Recurring customer complaints about no refunds and strict return policy.
- Poor customer service and aggressive staff behavior reported.
- Issues with weak scent strength and wrong shipping address.
Positive Feedback
Some customers note good price and that certain scents smell very good.
Turn one complaint into a collective action
Sunnyvale, California
Resufal to refund.
- No-returns, exchange-only for unopened items within a week.
- Not disclosed before or after purchase; circled on receipt; aggressive staff on refunds.
This Fragrance outlet store did not make me aware of their no return but only exchange policy even with unopened items and receipt available for return with one week of purchase.
Not only did they not make me aware of this policy before purchase they did not even mention it after purchase. They silently circled this information printed on the receipt after purchase.
Since this is an unusual no return policy, i think deliberately letting the customer think that return policy is as most retail stores is misinforming the customer on purpose to gain business benefit and hence deceiving and fraudulent business practice. Also extremely aggressive behavior of salesperson when asked about refund.
User's recommendation: Do not shop at this unethical and deceptive business.
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Verified Reviewer |
Lutz, Florida
Return
I dont want it he already has it I dont want store credit I want my money back because I only shop here once a year not gonna hold on to $111 for a year
- No money back
Tampa, Florida
Return
I bought two colognes turned out I dont need them I do not want store credit. I want my money back. Very simple
Concord, North Carolina
Recently purchased perfume and the sent is very weak
- Bought five fragrances from two locations.
- The Saint fragrance is very faint.
- Spent almost $300 in the last three days.
Hello over the weekend I had purchased a total of five fragrances from two different locations. However the last fragrance that I purchased which you guys The saint is very faint. I have spent a total of almost $300 with you guys within the past three days
Preferred solution: Full refund
User's recommendation: The scent is very faint. I have spent a total of almost $300 with you guys within the past three days
Wrong shipping address
- Order #37763 placed online.
- Change shipping address to 74 Capen St, Boston MA 02124.
- Paid with Apple Card.
I just placed an order online. Order #37763.
I moved, and I accidentally sent it to my old address which was 45 Casablanca Court, Haverhill, MA.
01832.
Can you please change the shipping address to my new address which is 74 Capen st.
Boston MA. 02124?
I paid with apple credit card.
Robert Cleary
978 914-****
Bobbyleonardcleary01@***.com
- Good price
- Can not cancel an order once made
Preferred solution: Deliver product or service ordered
Lake Delton, Wisconsin
Dissatisfaction
- Came in before Valentines Day to return unopened cologne.
- Staff refused the return with receipt and unopened boxes; claimed to be the manager and rude.
I came in before Valentines Day to get some cologne for my boyfriend when talking to the worker I have several questions about returning because I was very concerned about my boyfriend not enjoying the product I was just very hopeful that he would like my present but he did not I was told it was supposed to be an easy return if they were on open boxes and you had the receipt which I have both Were going to return them today I was told that they are unable to even with the receipt in the boxes unopened the lady was very rude stating multiple times that she was the manager and didnt offer any type of assistance I left frustrated and very angry I will tell everybody about my experience and I will never shop here again
- I thought it smelled very good
- Boyfriend hated it
Preferred solution: Full refund
User's recommendation: *** no.
Perfumania best for fragrances.
- Perfumania operates 137 stores and sells authentic fragrance.
- Fragrance Outlet sells knock-offs and is overpriced; Scentsation is small.
Perfumania is America's largest fragrance store(137 stores down from over 300); which also sells to your big box stores (e.g. Macy's, Nordstrom, Bloomingdale's and more).
They own Paralux and Five-Star which are two of the biggest fragrance and cosmetic distributors in the USA. Everything they sell is 100% authentic as they buy from the licensed company as opposed to other discount fragrance stores which buy from the grey market like Fragrance Outlet or Scentsations. Beware of Fragrance Outlet as they sell knock-offs or perfumes and colognes inspired buy high end designers. While yes they do carry some authentic product also it is far overpriced.
Also, they don't display prices open to see. The worst part is they do not issue refunds or exchanges even if you just walked out of the store. Scentsation will even stoop to the level of trying to say they're perfumania or bought the company which is a joke and disparaging. Scentsation is a very small fragrance, oil, lotion company which has a very limited amount of product almost all being the cheaper or knock-off brands.
If you want good legitimate product at a good price go to Perfumania. If you want to spend a little more then go to your Big box mall department store.
You will definitely pay a premium. But rest assured it is the right product.
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